With over 1.5 billion users on messaging platforms like WhatsApp and Telegram, chatbots are transforming how brands interact with customers.
From tackling long wait times to delivering instant, consistent support, they solve many of the pain points in traditional customer service. And it’s not just support—businesses use chatbots for marketing, e-commerce, education, and more.
Back in 1966, a simple chatbot named ELIZA mimicked human conversation with nothing but pattern-matching logic. Fast-forward to today, and we have AI chatbots that understand context, emotions, and even your shopping preferences.
They’re no longer just “cool tech”—they’re mission-critical business tools.
With over 1.5 billion users across WhatsApp and Telegram, chatbots are now rewiring how brands connect, support, and convert customers—faster, smarter, and at scale.
Let’s explore how these platforms are reshaping business conversations and why now is the perfect time to plug into this wave.
Conversations that convert - not just communicate
Forget slow email threads or clunky contact forms. Chatbots on WhatsApp and Telegram create real-time, two-way conversations on platforms users already trust.
You can:
- Answer queries instantly
- Confirm orders or appointments
- Drive sales directly from chat
WhatsApp has a 98% open rate! That’s not just visibility—it’s action.
Example: Grid AI’s Smart Contact Bot
Over
How it works —
- Message “Hi” to +91 99856 57678
- Snap a photo of any business card
- Receive a ready-to-save, message-enabled digital contact
GridAI’s Whatsapp chatbot can scan and save business cards
Offer 24/7 support without burning out your team
Your customers don’t sleep, and neither should your service.
WhatsApp and Telegram bots offer round-the-clock support, no human burnout, and no missed messages.
With a chatbot you can —
- Handle FAQs
- Share real-time updates
- Close deals—at 3 AM if needed
And you need not bother when. It can run 24/7.
Example: HDFC Bank Chat Banking
Want to check your balance, get a mini-statement, or block a card—via WhatsApp?
HDFC Bank’s WhatsApp Banking makes it easy. Just message “Hi” to 70700 22222, verify your ID, and go!
HDFC Bank offers Chat Banking through Whatsapp
Chat Banking is a part of all the major Banks in India.
Speak their language - wherever they are
Modern chatbots can talk to users in their native language—automatically. That means:
- Better accessibility
- More trust
- Global scalability
Whether you’re local or international, this is personalization at scale.
Example: Delhi Metro’s WhatsApp Ticketing Chatbot
DMRC now offers WhatsApp ticket booking in English and Hindi, across the entire metro network.
- Message “Hi” to +91 9650855800
- Get a QR code ticket without ever downloading an app
- Book anytime, anywhere
Delhi Metro’s WhatsApp Ticketing Chatbot
Automate the boring stuff and amplify the impact
Why waste time on these ?
- Repeating answers
- Collecting feedback
- Sorting leads
- Sending reminders
Let bots handle all that.
Your team can focus on strategy while bots boost speed, consistency, and efficiency. Think of it as having a non-stop, tireless assistant—with perfect memory.
The Future Is Conversational. Are You Ready?
From Sephora’s beauty advisor to Domino’s instant ordering, Spotify’s playlist helper to Amtrak’s ticket booking bot, companies worldwide are embracing the chatbot advantage.
Here’s What the Data Says:
- 1.5+ billion people use messaging apps daily
- 98% open rates crush email stats
- Response rates are 4–10x higher than traditional channels
In today’s digital landscape, speed, personalization, and 24/7 presence are non-negotiable. Chatbots aren’t just about automation—they’re about transformation.
Will your brand ride the chatbot wave—or stand on the shore and watch your competitors sail ahead?
Credits
- Cover Photo by appshunter.io on Unsplash
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